Julia Hotzinger · Product Designer · Healthcare UX

Designing for the moments
that matter

I'm Julia! I thrive working in complex systems and to craft dependable, user-friendly interfaces. My expertise lies in addressing essential human needs by creating intuitive experiences out of intricate technical landscapes. I'm currently at SonderMind, helping to improve access to care and mental health outcomes.

See my work ↓ About me

Selected work

Client billing page showing processed claim with full charge breakdown
Client Experience · Billing 2026

Restoring financial trust as the foundation for continued care

3,200+ billing contacts a month. A 45-day information blackout after every session. I ran the research that reframed a UX cleanup as a retention problem, then designed a three-layer strategy — a new billing page, an AI support agent, and a proactive communication roadmap — to close the trust gap.

3,203

Contacts/month baseline

69%

Billing NPS detractors

6

Claim states designed

↗
Therapy Journey — GAD-7 anxiety assessment detail page
MBC · Client & Provider Portal 2021–22

Closing the loop: giving clients visibility into their own progress in therapy

Designed Therapy Journey — SonderMind's first client-facing view of clinical assessment data — and the parallel provider improvements that made measurement-based care work on both sides.

↑ 31.6%

CQ completion rate peak

7×

volume growth, rate held

↗

Values I hold

Healthcare design is a moral responsibility

When users are scared, in pain, or lost in a system they don't understand, a bad interaction has real consequences. I carry that weight into every decision.

Words are design decisions

The button label, the error message, the empty state — they're as consequential as any layout choice. I write everything I ship.

Design and engineering should share the problem

The best work I've been part of happened when design and engineering co-owned the challenge from the start — not when I handed over a spec.

Equity isn't a feature — it's the baseline

In healthcare, who gets access to a good experience determines who gets access to care. Accessible, inclusive design isn't a stretch goal. It's the job.

Cool things I'm doing lately

Vibe-coded prototype

React drawer explorer built in a weekend with Claude Code

Full interactive component library to pressure-test scheduling flows.

Research synthesis

Synthesizing 30 provider interviews in under an hour

Custom UXR skill turns Maze exports into insight docs. ~70% faster.

This portfolio

Designed and built with Claude in one afternoon

Inspiration refs → design system → homepage → case study template.

A little more about me

I've spent the last few years designing the hard parts of healthcare that are often overlooked. Edge cases are where the real design happens.

Lately I've been thinking a lot about how to reduce the cognitive load on users who are already navigating something difficult — and how good design can make that burden a little lighter.

Currently Senior Product Designer · SonderMind
Focus areas AI product UX, provider tooling, billing & insurance flows, design systems
Tools Figma, Claude Code, Maze, Amplitude, Pendo, Coda, Jira
Cares about Accessibility, typography, systems thinking, healthcare equity
Based in Portland, OR